WHO IS VALUESUPPLY?
ValueSupply is a sales & marketing company which specializes in selling factory direct sports apparel, athletic apparel and team uniforms.
In most cases, the goods offered on our website are located in the supplier's warehouse and are shipped directly to you when an order is placed. This allows us to offer the products at lower prices, as we eliminate the process of double shipping and additional overhead costs incurred with operating a large warehouse.
SALES ARE SUBJECT TO AVAILABILITY?
All sales are subject to availability. When an order is placed with us, we subsequently check each product's availability with our supplier/s. If the product or products are available, we process your order. If we learn a particular item is not available or currently out of stock, we will notify you via email and wait for a reply before processing the order. If, after the second notice and 5 business days from the original order date, we do not hear back from you, we will process and ship what items are available.
Prices are subject to change. In the case where our cost for a certain item increases without notification, we will do everything possible to honor the price published on the website. An exception is when the price results in a loss. In this case, we will notify you. If our price is lowered, we will charge you the lower price.
ARE SAMPLES AVAILABLE?
Yes, paid samples are available. Click here for more information.
MAY I RECEIVE A CATALOG?
To keep our cost low, we do not offer catalogs.
DO YOU SHIP INTERNATIONAL?
Yes, we ship Internationally via UPS and USPS. Because we drop-ship directly from our Vendor's warehouses, we can only process International orders that include merchandise from a single manufacturer. Currently, Holloway Sportswear is our only Vendor that ships direct to International customers. All other products will be charged 1.5X the published shipping rate. This is because we must first ship it to our location and then ship to you.
TERMS AND CONDITIONS: The customer is responsible for all shipping charges and/or any destination charges (duties, taxes or VAT) that may be assessed. ValueSupply LLC is not responsible for any shipments that may be stopped or held by customs/duties nor refused by the customer (see Return Policy). The customer agrees to these terms when payment is received.
HOW DO I ORDER?
Ordering is easy. Locate the product you desire and follow the instructions listed on our secured Shopping Cart. Or, call 877-358-4204 and place your order over the phone. For schools and organizations, you may fax your Purchase Order to 440-372-5684. Payment is via Credit Card (MasterCard, Visa, or American Express), Money Order, PayPal, Google Checkout or Check. Cash on Delivery is not accepted.
Once your order is received, your credit card is charged manually. It is not processed automatically. Upon acceptance, you order is then processed and shipped. If all items are not available, we will notify you via email and provide options.
If you elect to pay by check and are more then 60 days past due, a late fee in the amount of 2.5% of the total merchandise cost will be charged.
Please allow between 1-3 business days for your order to ship. Customization work will ship between 3 - 4 weeks upon receipt of an order.
WHAT ABOUT SHIPPING and HANDLING?
The customer is responsible for all shipping and handling costs. Items ordered from ValueSupply can be shipped from a variety of locations, including our warehouse located in Cleveland, Ohio. Items from Augusta Sportswear are shipped from Georgia, Holloway from Ohio, High Five from Washington, Game from New York, CalCru from North Carolina and Delta from Tennessee.
Domestic orders are shipped ground via UPS. International orders are shipped via UPS or Priority Mail International.
WHAT ABOUT SECURITY?
ValueSupply utilizes secure data encryption during your shopping experience, thus your credit card information is not visible throughout the ordering process. Our shopping cart service company, Americart, also holds a Verisign Secure Server Authenticity Certificate, making your shopping experience even more secure. VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world’s 40 largest banks, businesses that know the most about Internet security.
RETURNS?
If, within 30 days of your purchase, you are not 100% satisfied with your purchase, simply return it for a full refund. Visit our Return Policy for full details.
WARRANTY?
Items purchased from ValueSupply carry the original manufacturer's warranty. In most cases, all products are guaranteed to be free from manufacturing defects for a period of one year from the date of purchase. If you are interested in a particular manufacturer, please give us a call at 877-358-4204.
Hopefully we have answered many of your questions. If not, please click here and send us an email requesting more information.
References are available upon your request
877-358-4204
