WHO IS VALUESUPPLY?

ValueSupply is a sales & marketing company who specializes in selling factory direct sports apparel, teamwear, team uniforms, wholesale merchandise, wholesale closeouts, and discontinued products.

In most cases, the goods offered on our website are located in the supplier's warehouse and are shipped directly to you when an order is placed.  This allows us to offer the products at lower prices, as we eliminate the process of double shipping and additional overhead costs incurred with operating a large warehouse.

SALES ARE SUBJECT TO AVAILABILITY?

When an order is placed with us, we subsequently check each product's availability with the supplier.  If the product is available, we proceed to place an order with the supplier, who in turn ships the merchandise directly to you.  If we are informed that the product is no longer available or currently out of stock, we will notify you via email of the status.  Any monies paid for this item will be refunded. 

For our retail customers, pre-pack sizing represents the various sizes and quantities shipped per lot.  This information has been supplied to us from the supplier.  Although the supplier tries to adhere to the information provided, the exact sizes you receive may vary and are subject to the actual availability of the item.  As a result, ValueSupply is not responsible for any deviations from the pre-pack sizing and quantities described on the item's description page.

ARE SAMPLES AVAILABLE?

Yes, paid samples are available, click here for more information.    

MAY I RECEIVE A CATALOG?

To keep our cost low, we do not offer catalogs.

DO YOU SHIP INTERNATIONAL?

Yes, we ship Internationally. 

TERMS AND CONDITIONS: The customer is responsible for all shipping charges and any destination charges (duties, taxes or VAT) that may be assessed.  ValueSupply LLC is not responsible for any shipments that may be stopped or held  by customs/duties.  The customer agrees to these terms when payment is received a Sales Order is confirmed. 

HOW DO I ORDER?

Ordering is easy.  Locate the product you desire and follow the instructions listed on our secured Shopping Cart.  Or, if you would like, call 877-358-4204 and place your order over the phone.  Payment is via Credit Card (MasterCard, Visa, or American Express), Money Order, PayPal, Google Checkout or Check.  Cash on Delivery is not accepted.

Once your order is received, your credit card is charged manually.  It is not processed automatically.  Upon acceptance, you order is then processed and shipped.  If all items are not available, we will notify you via email and provide options. 

If you elect to pay by check and are more then 60 days past due, a late fee in the amount of 2.5% of the total merchandise cost will be charged.

Please allow between 2-5 business days for your order to ship.  Holloway customization work will ship between 3 - 4 weeks upon receipt of order.    

WHAT ABOUT SHIPPING and HANDLING?

The customer is responsible for all shipping and handling costs.  Items ordered from ValueSupply can be shipped from a variety of locations, including our warehouse located in Cleveland, Ohio. 

  

Domestic orders are shipped ground via UPS or the US Postal Service.  International orders are shipped via UPS or Priority Mail International.

 

WHAT ABOUT SECURITY?

ValueSupply utilizes secure data encryption during your shopping experience, thus your credit card information is not visible throughout the ordering process.  Our shopping cart service company, Americart, also holds a Verisign Secure Server Authenticity Certificate, making your shopping experience even more secure.  VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world’s 40 largest banks, businesses that know the most about Internet security.

RETURNS?

We offer no sales guarantee or warranty on any item.

For Sports Apparel:  If, within 30 days of receiving your item, you are not completely satisfied, return it and we will refund the full cost of the merchandise, less any shipping charges.  If you like the item, but selected the wrong size, and would like to exchange it, we will ship you a replacement and split the cost of shipping the item to you.  If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded.  Up to a 10% restocking fee can be charged.

For Wholesale Merchandise: If, within 15 days of receiving your merchandise, you are not completely satisfied, return it for a full refund of the cost of the merchandise less any shipping charges.  Prior to returning the goods, either call or email Customer Support at 877-480-2998 and obtain a Returns Good Authorization Number.  If the merchandise is not returned or shipped within 5 days of receiving your Returns Goods Authorization number, a 5% late fee will be charged.  ValueSupply does reserve the right to refuse the refund if, upon inspection, it is determined that the merchandise was damaged. Refunds are provided either by check or a credit will be issued to your credit card.    

The buyer assumes all responsibility for shipping charges.  If an error occurred on our part in shipping your order or the merchandise is flawed or was damaged in shipping, we will issue a credit for any applicable shipping charges.  In the case of flawed or damaged merchandise, ValueSupply reserves the right to make a judgement on whether a partial or full refund of the original and returning shipping charges are warranted.

I AM A SUPPLIER, HOW DO I LIST MY PRODUCTS WITH YOU?

Simply fill out and submit the information on our Supplier's Listing page.  There are no fees associated with your listing.

Hopefully we have answered many of your questions.  If not, please click here and send us an email requesting more information.

References are available upon your request

877-358-4204