WHO IS VALUESUPPLY?
ValueSupply is a Sales and Marketing Company that represents Manufacturers, Wholesalers and Distributors in an attempt to help eliminate their first quality products including closeouts, overstocks or discontinued products. We are not a liquidation firm. Our clients are Company's who are in business and have elected to list their excess inventory with us at below wholesale prices. Or, they have listed their current product offerings at wholesale prices. Either way, you have the opportunity to purchase first quality products at good prices with minimum quantities that are very competitive.
In most cases, the goods offered on our website are located in the supplier's warehouse and are shipped directly to you when an order is placed. This allows us to offer the products at lower prices, as we eliminate the process of double shipping and additional overhead costs incurred by operating a large warehouse. As a result, an order with multiple items can involve multiple shipments. If this occurs, we will keep you notified on the progress of your order. Your advantage is less time and lower costs.
Our goal is simple. We want to supply you with quality merchandise at prices that allow you to add value to your customer or yourself.
SALES ARE SUBJECT TO AVAILABILITY?
A majority of the products offered on this website are manufacturer closeouts, overstocks or discontinued merchandise. Because they are no longer being produced, there is a chance that they can be sold out when you place your order. Unfortunately, ValueSupply is not automatically notified when and if a product is eliminated by the supplier.
Many of the items listed are located at the supplier's warehouse and are not stocked at our location. When an order is placed with us, we subsequently check each product's availability with the supplier. If the product is available, we proceed to place an order with the supplier, who in turn drop ships the merchandise directly to you. If we are informed that the product is no longer available, we will issue an email notifying you of the status. Any monies that you have prepaid for this item will be refunded. This is a sacrifice we make to assure you get the best possible pricing. Items that differ are those indicated by either an "In Stock" or "Buy Wholesale" within their respective description pages.
Pre-pack sizing represents the various sizes and quantities shipped per lot. This information has been supplied to us from the supplier. Although the supplier tries to adhere to the information provided, the exact sizes you receive may vary and are subject to the actual availability of the item. As a result, ValueSupply is not responsible for any deviations from the pre-pack sizing and quantities described on the item's description page.
ARE SAMPLES AVAILABLE?
Yes, paid samples are available. If you are not satisfied with the merchandise, simply return it for a full merchandise refund. Your only responsibility is the return shipping charges.
Give us a call at 877-358-4204 to place your order. Once your receive the item, you have three choices:
1. return it for full credit on the cost of the merchandise
2. pay for just the sample plus shipping or
3. include the sample as part of a larger order and receive credit for the initial shipping cost
MAY I RECEIVE A CATALOG?
Since we offer primarily closeouts and overstock merchandise, our inventory is ever-changing. Thus, it is cost prohibited to publish catalogs. In lieu of this, let us suggest three ways to keep up-to-date on the products we offer:
1. bookmark our website and visit it regularly, as changes are made frequently.
2. use one of the "sign-up" links on the website to receive our "Latest Listings". These are email
distributions that provide pictorial listings of the latest merchandise offered by our suppliers.
3. email us at info@vsmerchandise.com with any questions
ARE YOUR NAME BRAND PRODUCTS GUARANTEED FOR ANTHENTICITY?
Ralph Lauren and other brand name clothing companies guarantee their product only when sold through authorized retailers. ValueSupply, LLC is not associated or affiliated with Ralph Lauren or any other name brand clothing manufacturer and is not an authorized retailer. Thus, we cannot guarantee that these products are covered by any manufacturer's warranties or eligible for any manufacturer's rebate. We do our best to assure that what we sell is original and first quality. We inspect all shipments for quality, labels, hang tags and suggested retail tags. If any are defaced, cut due to the Manufacturer's agreements or appear suspect, we notify you on the description page of that item.
DO YOU SHIP INTERNATIONAL?
Yes, we ship Internationally. Upon receipt of your order, we calculate the actual shipping charges and email you a International Sales Order for your approval. Once the Order is approved and payment is confirmed, we finish processing your order and your product is shipped. Shipments can either be via US Airmail Parcel or DHL.
TERMS AND CONDITIONS: The customer is responsible for all shipping charges and any destination charges (duties, taxes or VAT) that may be assessed. ValueSupply LLC is not responsible for any shipments that may be stopped or held by customs/duties. The customer agrees to these terms when payment is received or this Sales Order is confirmed.
HOW DO I ORDER?
Ordering is easy. Locate the product you desire and follow the instructions listed on our secured Shopping Cart. Or, if you would like, call 877-358-4204 and place your order over the phone. Payment is via Credit Card (MasterCard, Visa, Discover or American Express), Money Order, PayPal, Google Checkout or Check. Cash on Delivery is not accepted.
Once your order is received, your credit card is charged manually. It is not processed automatically. Upon acceptance, you order is then processed and shipped. If all items are not available and/or your shipping is less then the estimate, a credit will be provided to your card for the amount of the difference.
If you elect to pay by check and are more then 60 days past due, your credit card will be charged and an additional late fee in the amount of 2.5% of the total merchandise cost.
Please allow between 2-10 business days for your order to ship. Some suppliers will take up to 15-days to process and ship your order. Holloway customization work will ship between 3 - 4 weeks upon receipt of order.
WHAT ABOUT SHIPPING and HANDLING?
The customer is responsible for all shipping and handling costs. Items ordered from ValueSupply can be shipped from a variety of locations, including our warehouse located in Cleveland, Ohio. This makes it difficult for us to standardize the shipping costs. As a result, we estimate the shipping cost based on the weight of the merchandise.
Once your order is processed and the products are shipped, we collect and calculate the shipping charges. If these costs are lower then the estimate, we adjust your final invoice accordingly. Subsequently, if the shipping costs are higher then estimated, we charge you the difference, not to exceed 20% of the estimate given.
In most cases, the actual delivery cost will be equal to or less than the estimate, as we tend to estimate on the high side.
Domestic orders are shipped ground via DHL, UPS, Federal Express or the US Postal Service. International orders are shipped via DHL or US Airmail Parcel.
WHAT ABOUT SECURITY?
ValueSupply utilizes secure data encryption during your shopping experience, thus your credit card information is not visible throughout the ordering process. Our shopping cart service company, Americart, also holds a Verisign Secure Server Authenticity Certificate, making your shopping experience even more secure. VeriSign is the SSL Certificate provider of choice for over 93% of the Fortune 500 and the world’s 40 largest banks, businesses that know the most about Internet security.
RETURNS?
We offer no sales guarantee or warranty on any item.
If, within 5 days of receiving your merchandise, you are not completely satisfied, return it for a full refund of the cost of the merchandise less any shipping charges. Prior to returning the goods, either call or email Customer Support at 877-480-2998 and obtain a Returns Good Authorization Number. If the merchandise is not returned or shipped within 5 days of receiving your Returns Goods Authorization number, a 5% late fee will be charged. ValueSupply does reserve the right to refuse the refund if, upon inspection, it is determined that the merchandise was damaged. Refunds are provided either by check or a credit will be issued to your credit card.
The buyer assumes all responsibility for shipping charges. If an error occurred on our part in shipping your order or the merchandise is flawed or was damaged in shipping, we will issue a credit for any applicable shipping charges. In the case of flawed or damaged merchandise, ValueSupply reserves the right to make a judgement on whether a partial or full refund of the original and returning shipping charges are warranted.
I AM A SUPPLIER, HOW DO I LIST MY PRODUCTS WITH YOU?
Simply fill out and submit the information on our Supplier's Listing page. There are no fees associated with your listing.
Hopefully we have answered many of your questions. If not, please click here and send us an email requesting more information.
References are available upon your request
877-358-4204
